J.D. Power says we're the best for mid-size airports on the continent:
For the eighth time since 2010, Indianapolis International Airport has been named the best midsized airport for customer satisfaction in the annual J.D. Power North America Airport Satisfaction Study.
We're also top in a few other categories:
As part of the study, the Indy airport also was recognized as No. 1 in food, beverage and retail and No. 1 in terminal facilities, according to the news release.
The sample size:
J.D. Power ranks recognitions based on customer ratings. This year’s study included 30,439 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport. Travelers evaluated either a departing or arriving airport from their round-trip experience between July 2024 and July 2025.
The Indy airport received an overall customer satisfaction score of 713 out of 1,000, which is the highest in the medium-sized airport category.